ea77 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how ea77 ("ea77", "we", "us", or "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", or "the Player") who visit or register on the ea77 platform at ea77.top. ea77 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles.

By registering an account, making a deposit, or otherwise using the ea77 platform, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should not use the ea77 platform.

This Policy should be read alongside the ea77 Terms & Conditions, which are available at ea77.top/terms-conditions. In the event of any conflict between this Policy and the Terms & Conditions in relation to data privacy, this Policy shall prevail.

2. Data Controller

For the purposes of this Policy, ea77 acts as the data controller — meaning we determine the purposes and means by which your personal data is processed. All enquiries relating to this Policy or to the exercise of your data rights should be directed to the ea77 support team:

Email: [email protected]
Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

3. Data We Collect

3.1 Data You Provide Directly

When you register an ea77 account, use our services, or contact our support team, you may provide us with the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and a copy of your government-issued identification document (National ID Card, passport, or driving licence).
• Contact Data: Email address, mobile phone number, and residential address (including district and division within Bangladesh).
• Financial Data: Payment method details (bKash account number, Nagad number, Rocket number, Upay number, Visa or Mastercard last four digits), transaction history, and deposit/withdrawal records.
• Verification Data: Proof of address documents (utility bill, bank statement, or official correspondence), selfie images submitted for facial verification, and any additional KYC documentation requested by ea77.
• Communications Data: Records of your correspondence with the ea77 support team, including live chat transcripts, emails, and support ticket history.

3.2 Data We Collect Automatically

When you access the ea77 platform, we automatically collect certain technical and usage data, including:

• Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and time zone setting.
• Usage Data: Pages visited, features used, games played, bets placed, session duration, click-through patterns, and error logs.
• Location Data: Approximate geographic location derived from your IP address. We do not collect precise GPS location data.
• Cookie Data: Information stored in cookies and similar tracking technologies as described in Section 9 of this Policy.

3.3 Data From Third Parties

In limited circumstances, ea77 may receive data about you from third-party sources, including identity verification service providers, fraud detection platforms, and payment processing partners. Such data is used solely to verify your identity, assess risk, and comply with our legal obligations.

4. How We Use Your Data

ea77 uses your personal data only for the purposes for which it was collected. The table below sets out the primary purposes for which we process your data:

Purpose	Data Categories Used
Account registration and verification	Identity, Contact, Verification
Processing deposits and withdrawals	Identity, Financial, Verification
Providing and personalising the betting platform	Usage, Cookie, Device & Technical
Fraud detection and AML compliance	Identity, Financial, Device & Technical, Third-Party
Customer support and dispute resolution	Identity, Contact, Communications
Responsible gaming monitoring	Identity, Usage, Financial
Platform analytics and performance improvement	Usage, Device & Technical, Cookie
Legal and regulatory compliance	All applicable categories

ea77 does not use your personal data for automated decision-making that produces legal or similarly significant effects, except where such processing is required as part of our fraud prevention or AML compliance obligations. In those circumstances, you have the right to request human review of any automated decision.

5. Legal Basis for Processing

ea77 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfil the contract between ea77 and you — for example, processing your deposits, paying out winnings, and managing your account.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and responsible gaming mandates.
• Legitimate Interests: Processing carried out for ea77's legitimate business interests — such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your fundamental rights.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — for example, receiving promotional communications. You may withdraw your consent at any time by contacting [email protected].

6. Sharing Your Data

ea77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data may be shared in the following limited circumstances:

6.1 Service Providers

ea77 engages trusted third-party service providers to support the operation of the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard gateway providers), identity verification and KYC service providers, fraud detection and AML screening platforms, and cloud infrastructure and data hosting providers. All service providers are bound by strict data processing agreements and are permitted to use your data only for the specific purpose for which it was shared.

6.2 Legal and Regulatory Authorities

ea77 may disclose your personal data to law enforcement agencies, regulatory bodies, or other public authorities where we are required to do so by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of ea77, its players, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving ea77, your personal data may be transferred as part of that transaction. You will be notified via email or a prominent platform notice if your data becomes subject to a different Privacy Policy as a result of such a transfer.

7. Data Retention

ea77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements.

As a general rule:

• Active Account Data: Retained for the duration of your account relationship with ea77.
• Transaction and Financial Records: Retained for a minimum of five years following the date of the transaction, in accordance with AML regulatory requirements.
• KYC and Identity Verification Documents: Retained for a minimum of five years following the closure of your account.
• Support and Communications Records: Retained for three years from the date of the last interaction.
• Usage and Cookie Data: Retained for a maximum of 13 months from the date of collection.

Upon expiry of the relevant retention period, your data will be securely deleted or anonymised so that it can no longer be associated with you.

8. Data Security

ea77 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ea77 platform.
• Encryption at rest for sensitive personal and financial data stored in our systems.
• Role-based access controls, ensuring that only authorised personnel can access personal data, and only to the extent required for their specific duties.
• Regular independent security audits and penetration testing of the ea77 platform.
• Incident response procedures, including a defined process for notifying affected players and relevant authorities in the event of a data breach.

While ea77 takes all reasonable steps to protect your data, no system is completely immune to security risks. You are responsible for maintaining the security of your own account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

9. Cookies & Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and collect usage analytics. ea77 uses cookies and similar technologies including pixel tags, web beacons, and local storage objects.

9.2 Types of Cookies Used by ea77

• Strictly Necessary Cookies: Essential for the operation of the ea77 platform, including session management, login authentication, and security functions. These cannot be disabled without impacting core platform functionality.
• Functional Cookies: Used to remember your preferences and settings, such as language selection, display options, and responsible gaming configurations.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the ea77 platform, helping us identify areas for improvement. No personally identifiable information is collected through analytics cookies.
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your session state while you navigate the platform.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a warning before a cookie is placed. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the ea77 platform. Detailed instructions for managing cookies are available in the help documentation for your specific browser.

10. Your Data Rights

Depending on applicable law, you may have the following rights in relation to the personal data ea77 holds about you:

• Right of Access: The right to request a copy of the personal data ea77 holds about you, along with information about how it is used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to Restriction: The right to request that ea77 restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
• Right to Object: The right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact the ea77 support team at [email protected]. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.

11. Minors

The ea77 platform is strictly intended for individuals aged 21 years or older. ea77 does not knowingly collect or process personal data relating to individuals under the age of 21. If we discover or are notified that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the ea77 platform, please notify us immediately at [email protected].

12. International Data Transfers

The ea77 platform serves players in Bangladesh. To the extent that your personal data is processed or stored on servers located outside Bangladesh, ea77 will ensure that appropriate safeguards are in place to protect your data in transit and at its destination, consistent with the data protection standards described in this Policy. Such safeguards may include contractual data processing agreements with hosting and service providers that incorporate internationally recognised data protection clauses.

13. Third-Party Links

The ea77 platform may contain links to third-party websites, payment partner portals, or other external services. ea77 is not responsible for the privacy practices or content of those third-party sites. This Policy applies solely to the ea77 platform. We encourage you to review the privacy policies of any third-party sites you visit before submitting personal data to them.

14. Changes to This Policy

ea77 reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the effective date shown at the top of this page and, where appropriate, notify registered players via email or an on-platform notice. Your continued use of the ea77 platform following the posting of any revised Policy constitutes your acceptance of those changes. If you do not accept the revised Policy, you should cease using the platform and contact support to request account closure.

15. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of your data rights, please contact the ea77 support team. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email: [email protected]
Support Hours: Available 24 hours a day, 7 days a week, in English (Bangladesh Standard Time, UTC+6).

Please do not send sensitive personal documents (such as copies of your ID or bank statements) via standard email unless specifically requested by our support team through a verified secure channel. ea77 will never ask for your account password via email or chat.